Privacy

• Searches. The need you describe and the place you choose. Your exact wording is stored as restricted content and is never shown publicly. When no provider matches, we keep a privacy-safe note that the need existed (service type and coarse area only — never tied to who searched) so future providers can see honest demand.
• Your account. Just your email address, used for one-time sign-in codes. There are no passwords.
• Provider listings.A provider's chosen name, description, service area, and contact details. Publishing is always the provider's own action.
• Interactions.That a contact was revealed, appointment proposals, and completion confirmations. These power honest signals like “customer-confirmed jobs” — they are derived from real events, never from paid placement or public star ratings.
• Private feedback. Feedback about a provider stays private. It is never published as a review; it only contributes to aggregate trust signals.
• Feedback about Ganuro. Messages you send us from the feedback page, tied to your signed-in account so we can follow up. Never used for marketing.
• Safety reports. The reason you selected and your private account identifier, used only to prevent duplicate reports and combine independent safety signals. Your email is not included in a report.
• Technical protection. Rate limiting uses a scrambled form of your network address; the raw address is never stored. We run no analytics or advertising trackers.

Essential cookies only: your sign-in session and short-lived security tokens that protect actions like revealing a provider's contact. No advertising or tracking cookies exist here, which is why there is no cookie banner.

• Sell or rent your personal information, your enquiry, or your contact details.
• Show ads or accept paid placement in results.
• Publish your search text, your feedback, or your identity.
• Share individual enquiries with providers — you choose when to contact someone.

We may use aggregate, privacy-preserving statistics (for example, “cleaning demand is growing in this area”) to run and improve the service. These are always about patterns, never about identifiable people, and that boundary is a founding rule of the product.

Ganuro runs on established cloud infrastructure providers; data is stored in the European Union. You can ask us at any time to show you, correct, or delete the personal data we hold about you. Download it from Your activity, request deletion from Delete account data, or use Send feedback for a correction.

If how Ganuro works changes, this page changes in the same release. Significant changes will be visible here with an updated date.